1. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's site. This allows you to track your package in real-time and stay updated on its delivery status.
2. Can I edit or cancel my order? Absolutely, you can edit or cancel the order by emailing cs@lasfit.com as long as the order hasn't been shipped.
3. How can I change the shipping address? You can reach out to our customer service team by emailing cs@lasfit.com to change the address. Please note that if the order has been shipped, the shipping address can't be changed.
4. I just ordered online, but I am unsure my order went through. How can I be sure? An order confirmation email will be sent after placing your order. If you don't receive the email, please reach out to our customer service team for support.
Shipping
1. What are the shipping times? Generally, our shipping times are between 2-7 business days after the order leaves our warehouse in California. (Holidays, weather conditions or local events may cause delays on shipping)
2. Will my order ship in multiple packages? Sometimes, your order will be shipped in multiple packages using multiple tracking numbers (depending on product availability). Due to the separate shipments, you may receive them on different days.
3. Do you ship outside the United States? Unfortunately, Lasfit could only ship to United States (Domestic shipment) at the moment. If you‘re from Canada, you can place the order from our Authorized Dealer on Amazon.ca.
4. Can I have the order shipped to a P.O. Box? Yes, but only through the United States Postal Services (USPS). And for products like floor mats, trunk organizers, light bars, custom bracket, jump starter, and Tesla accessories, we DO NOT ship to P.O. box address, please provide a physical address.
3. Forgot Password You can click "Forgot your password?" and reset the password on the customer Login page.
Return & Warranty
1. How can I return or exchange my product? To return or exchange product, please submit a return request, please go here: Return & Exchange Request. To read more about our return policy and return instructions, please go here: Return & Exchange Policy.
3. How are refunds processed? Refunds will be issued back to the original form of payment on your order. If the original payment account is no longer available, please let us know before returning.
4. How do I make a warranty claim? To submit a warranty request, please go here: Warranty Request. To read more about our warranty instructions, please go here: Warranty Policy.
Other
1. Do you offer a military discount? Yes, we offer a military discount, and here is the discount code: MTY10.
2. Do you charge sales tax? How much is sales tax? Sales tax will be calculated for you at checkout, based on your shipping address. Tax Exempt customers need to email us in order to have the tax removed from their order. You will be asked to show your valid Tax Exempt certificate in order to be set up and have any future orders processed.
3. Application for wholesale account/Become a Lasfit dealer Please fill out the application form here to become a Lasfit dealer: Dealer Application.
4. How can I get sponsored? Please fill out the application form here to get sponsored: Sponsorship Application.
All orders will be shipped within 1 to 2 business day except for special circumstances, such as the backorder or pre order. If your order was not shipped more than 2 business days, please contact us with your order number to get quick support.
a. For the order in transit, please kindly wait an additional 1-2 days to get your package. b. For the order was delivered but not received, please contact us to get support. c. For the order not be shipped over 2 business days, please contact us to get support. d. If the tracking info is still no updates regarding where your package is and it’s stating your order is on its way to the next facility. Please contact us to get support.
1) Use the Product Finder System to select your Year Make Model to get the right bulbs for your vehicle.
2) Please contact us with your vehicle year, make and model. Let us know which LED bulb you’re interested in, so we can check the fitment and get back to you as soon as possible.
Actually, Lasfit LED bulbs can work well on most vehicles and the they won't need any warning canceler parts.
But if you have any issue about the LED bulbs when you get them installed, please contact us to get quick support.
For some models of Dodge, Ram, Jeep, and Chrysler, they will need an the anti-flicker resistor/ warning canceler to avoid the compatibility issue.
If you're unsure about this, please contact us to get quick support.
For most vehicles, Lasfit LED bulbs could offer a plug and play installation.
For factory H1, H3 and HID bulbs, some modifications will be needed, but it's easy to make it work.
No,it doesn't overlap the door sill. But our liners surface channle and 3D edge design will keep all of dirst, sand, snow in the liner.
Lasfit car liners feel more like rubber soft shell.
Lasfit car liners' prices are lower than most of custom fit liners on the market and offer the best quality car liners and the best customer service. Our price is more expensive than the universal fit mats.
We suggest cleaning your liners with soapy water and a soft brush. Citrus based cleaners will remove any oily residue. To regain some of the luster, try Windex or a good quality automotive detailer spray. Do not use Armor All as it will make your liners slippery.
No, you don't need to. Our custom fit car liners will fit your vehicle from edge to edge.
No, you can't.
Because one big piece floor liner aren't easy to install and cost higher with some vehicles.
No, it does not.
Sorry for the inconvenience at the moment. We are working on making more vehicles liners. Please contact our customer service and let us know what are you looking for.
Our floor liners are easy to remove. Please unlock factory retention devices and take out liners with care.
